Refund Policy
- Refunds
a. Buyer may be entitled to a refund for prepaid Orders. MYW retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
b. Buyer may be entitled to a refund upto 100% of the Order value if MYW fails to deliver the Order due to a cause attributable to MYW, however such refunds will be assessed on a case to case basis by MYW.
c. Our decision on refunds shall be final and binding.
d. All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below
|
Process |
Payment Method |
Refund Source |
TAT |
|
Order Edit /Cancellation/Compensation/Payment Failure |
Net Banking |
Source |
5-7 Business Days |
|
Debit/Credit Cards |
Source |
4-7 Business Days |
|
|
UPI |
Source |
2-4 Business Days |
|
|
Amazon Pay (Wallet) |
Source |
5 Business Days |
|
|
Amazon Pay (CC/DC/NB) |
Source |
5 Business Days |
|
|
Phone Pe (Wallet) |
Source |
5 Business Days |
|
|
Phone Pe (CC/DC/NB) |
Source |
5 Business Days |
|
|
Wallets-Paytm/Mobikwik/Freecharge |
Source |
1 Hour |
|
|
Lazy Pay |
Source |
1 Hour |
|
|
Sodexo |
Source |
5 Business Days |
- In case of payment at the time of delivery, Buyer will not be required to pay for:
- Orders where packaging is either tampered or damaged at the time of delivery;
- Wrong Order being delivered; or
- Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to MYW Customer Care through the Platform before the Order is marked delivered.
